Turkish operator Turkcell is one company which made an enormous effort marketing and raising consumer awareness about the value of its own mobile wallet service and has been successful in Turkey as a result. You have to go through the very arduous registration process that O2 Wallet had, register this prepay account and put some money on it — all to be able to buy things online that you could buy anyway.
What are the benefits? He stressed however that O2 still should be applauded for trying the initiative out, and getting it into the market over 18 months ago. Have you ever watched someone pay for their coffee using an m-payment service. If not, let me describe the process…. Approach cashier with the wry smirk of an early adopter. Search your bag for your phone, unlock it, swipe through 3 home screens to find the app. Wait for it to open.
Try and ignore the ever-growing line of frustrated customers behind you. Watch payment fail. Repeat process. Realise you [have no signal on your phone, have switched off NFC, Wifi, Bluetooth or whichever bearer is required]. O2 will receive affiliates commission from retail partners, however. It will also sell spots to retailers, such as launch partners Tesco and Debenhams, for special offers.
The company is the latest to launch mobile phone payment services but the first to offer a multifunctional app in the UK. Barclays launched Pingit, which allows customers to send and receive money via mobile, using only phone numbers and not bank details, earlier this year. Google is expected to launch its own wallet service in the UK later this year.
If we need to do a lot of investigating, we aim to resolve it within eight weeks. We'll keep you up to date on progress, and will give you an update after four weeks.
The major limits on the Top-Up Values are as set out in the above table. We may adjust your Top-Up Value limits automatically over time. We can, acting reasonably and in line with good practice including, without limitation, to limit fraud vary the Top-Up Value limits at any time. Please note that usual account spending limits may also apply if using your O2 Money Account Card.
Any variation will be published in this information sheet on the Website. For queries relating to Pay As You Go including problems topping up, balance enquires please call:. We'll do this at the rate of exchange provided by Visa Europe on the date the money leaves your account. See more information on exchange rates here on the Visa website.
Not an O2 customer? Call us on 70 from any other phone charged at 4p per minute from BT lines, charges from other providers may vary, mobile calls could cost more. To use O2 Wallet, you'll need a mobile that can browse the internet. So you may have data charges. If you're an O2 mobile customer, you may not be charged for data used within the O2 Wallet depending on your O2 tariff.
If you're on any other network, check with your mobile service provider to see what if any data charges apply. If someone else uses your O2 Wallet Details including your Physical Card with your O2 Wallet Details to make unauthorised transactions from your O2 Money Account, we'll bear the risk of loss incurred before you told us of the misuse as you must do in line with paragraph 6. If you don't want to receive these marketing communications, you can:.
In line with good practice and our legal and regulatory obligations, we may ask you to declare the source of funds loaded. If you do not do so, we may block or cancel your O2 Wallet and all O2 Wallet Services immediately, and end your Agreement without notice. If we do this, we'll tell you in advance unless we aren't allowed to do so by law or for security reasons, in which case we'll tell you afterwards.
Any balance in your O2 Money Account will be returned to you less any applicable Fees, unless we aren't allowed to do so by law or for security reasons. The limits also vary by load type, for example, cash and debit card loads. The major limits can be found on the information sheet on the Website. We can, acting reasonably and in line with good practice for example, without limitation, to limit fraud or to comply with our anti-money laundering obligations :.
We may also upgrade your O2 Money Account automatically over time which will increase these load limits. The limits also vary by spend type, for example, ATM withdrawals and high street purchases. We may also upgrade your O2 Money Account automatically over time which will increase these spend limits. Skip to main content. Cookies on O2 We use cookies to help you get the best experience from our site and show you more relevant products.
Ready to check out? O2 Wallet - Information Sheet Stuff you need to know. The legal stuff you need to know The major O2 Money Account limits are in this table.
Here's what else you need to know How we know it's you When you apply for an O2 Wallet, we'll check the information you give us to confirm your identity. Getting money to and from your O2 Wallet Loading money is really quick It's super speedy. Here's how long it takes to get your money in your O2 Wallet, ready to spend:. Transferring money to your bank account takes a bit longer It's simple to do.
And if you verify your bank account you can transfer out higher limits of money Your cards and accounts linked to your O2 Wallet What you need to know about your cards. You won't be able to add these to your Card Vault or load from them Things to remember about your bank accounts.
You can have up to 3 UK bank accounts linked to your O2 Wallet. Your physical O2 Money Account Card. A few things you can't do. You can't use the card in: Places that can't connect straight away to Visa, like some trains, planes and ships. Pay At Pump machines at petrol stations. But you're fine to pay inside with the cashier. Are you under 18? There's a few more things you can't do. You can't use your card in: Pubs, bars and some restaurants.
Adult entertainment venues, websites or TV channels. Gambling outlets bookies and casinos either online in person or on the lottery. Hotels Car Hire Cruises Once the charge comes in from the company usually within a few days , any unused funds are returned straight to you.
Knowing how much money is in your O2 Wallet Nearly always, the balance you see will be spot on. But a couple of things can affect it: Online retailer payment pending To confirm your card works before you buy from them, online retailers sometimes send a payment request first.
Uncompleted payment Sometimes machines break. How we protect your money Your O2 Money Account is an e-money product. Got a gripe? Our Complaints Procedure We want to know so we can put things straight.
We'll try to solve things there and then If that's not possible, we'll pass your complaint to the O2 Money Customer Resolution Team straight away. And if we can't? The legal stuff you need to know The major limits on the Top-Up Values are as set out in the above table. Further Help: For queries relating to Pay As You Go including problems topping up, balance enquires please call: from an O2 Mobile free call charges apply For queries relating to your O2 Wallet or O2 Money Account Card for example if you cannot top up because your O2 Wallet is blocked , please call: from an O2 Mobile free call 70 charges apply.
O2 Wallet Fee List. Call charges For customer services, call or 70 free from your O2 mobile. The Agreement's structure 2. By registering for the O2 Wallet you agree to this Agreement. This Agreement will come into force when we accept your registration application by opening your O2 Wallet. The O2 Wallet gives you access to your O2 Money Account and various other services " O2 Wallet Services " , some of which may be provided by third parties.
If your Agreement is cancelled for any reason, any O2 Wallet Services you take will be cancelled too. They are set out below; and 2. These are set out below, or for any new O2 Wallet Service will be on the Website.
How long this Agreement lasts 3. They had hoped to have it up and running in time for the London Olympics. But the project is held up in Brussels, subject to an anti-competitive investigation. It is not the first time O2 has experimented with mobile wallets.
In it tested using mobiles as an Oyster card replacement to pay for travel on London's Underground network. Last summer saw the launch of the UK's first mobile payment service with Orange and Barclaycard teaming up to offer contactless payments in a range of stores, including Pret a Manger, Little Chef and the National Trust.
Juniper Research estimates that one in six mobile devices will be NFC-enabled by UK moves closer to mobile wallet.
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