So we put together this guide to make it easy to find everything you need to know about contacting Priceline and canceling or modifying your reservation yourself. Have an important question and need to talk to someone at Priceline customer service?
Priceline is a third-party marketplace that makes it easy to shop for travel necessities like hotel, flights, and car rentals all in one place. But that means cancelling a vacation through Priceline isn't always quite as straightforward. It is very important that you know the cancellation policy before you book , otherwise you could end up with non-refundable tickets. Lots of times it will be up to the airline, car rental company, or hotel if you are able to cancel. You can change or cancel most reservations with Priceline by logging into your reservations and making edits.
If you cannot cancel your using the online tools, you can contact Customer Care at Contact the hotel where your reservation was made to add additional names to the reservation. Flexibility to change or cancel your flights depends on the type of ticket you purchased and policies vary from airline to airline. You can cancel a Priceline ticket within 24 hours of booking and get a full refund with no cancellation fees. You have to call before pm Eastern Standard Time and at least 1 hour prior to departure or check-in.
On confirmed reservations for hotel rooms or rental cars, Priceline has no blanket cancellation policy. The individual hotel or rental car company controls cancellation policies. As one exception, Priceline allows its customers to cancel or exchange airline tickets purchased on the same day on a case-by-case basis.
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